Contact Us
Got a question about a review, spotted something that needs updating, or just want to tell us how a bonus actually played out? This page covers the ways to reach Best Online Casinos and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. Please include the casino name and, if relevant, links or screenshots — it helps us look into things faster.
What we can help with
- Corrections to bonus terms, ratings, or details on any of the casinos we cover, including Raging Bull, Uptown Aces, Ignition and the other operators listed on this site
- Feedback on your own experience with a licensed casino, whether that's a smooth withdrawal or a bonus term that caught you out
- General questions about how online casino bonuses, licensing, or payment methods work
- Suggestions for casinos or topics you'd like to see covered
What we can't help with
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, verify your identity, resolve account disputes, or access your casino account on your behalf. For any of those, you'll need to contact the casino's own customer support team directly — every licensed operator provides a support channel, usually live chat or email, listed on its own site.
If you're having trouble with your gambling, or gambling has stopped being enjoyable, that's a separate and more important conversation. Our Responsible Gambling page has information on setting deposit and time limits, self-exclusion programs, and where to find support services in the US.
Before you email us about a specific casino
A few quick checks often answer the question faster than waiting on a reply:
- Re-read the bonus terms on the casino's own promotions page — wagering requirements, game restrictions and expiry dates are usually spelled out there
- Confirm the casino is licensed and regulated for your state, since availability and legal age requirements vary across the US
- Check whether identity verification (KYC) is needed — most casinos ask for ID before a first withdrawal, which can delay payouts if left until the last minute
- Look at our individual casino write-ups, where we note editorial ratings, headline offers and their conditions side by side
Who we are and how we review
Best Online Casinos is an independent comparison site. We don't accept payment in exchange for a higher ranking, and commission from any casino we link to never decides where it appears in our lists. You can read more about how the site is run on our About Us page, and the full terms governing use of this site are on our Terms and Conditions page.
A note on responsible gambling
If you're contacting us because a friend or family member's gambling is causing concern, or because you want to set stricter limits on your own play, we'd rather point you to the right resource than leave you waiting on an email. Our Responsible Gambling page lists deposit and time-limit tools, self-exclusion options, and national support organizations available to US residents. Reaching out to a support service is often faster than reaching out to us.